Important Billing Software Change Information

October 2, 2025 9:20 pm

Dear Customer,

Si Environmental, LLC (“Si Enviro”) has been and will continue to be the Operator of your District’s water and wastewater system. We are deeply committed to meeting all your water utility service needs with enthusiasm and pride. It is our privilege to serve your community, and we strive to offer the highest level of customer satisfaction possible.

We are currently working on a change to the software systems related to customer billing. This change will improve how you access your account and provide several additional payment options. To ensure transparency, we will keep you informed throughout the transition.

Once the conversion is complete you will have a new account number, due to the changes in account numbers, remittance addresses, and contact information, you will be required to register a new online account and update any recurring payment options you may currently use.

After the software transition and one complete billing cycle, you will be able to view your Billing History, Payment History and Pay Your Bill using your credit card (Visa, MasterCard, Discover or American Express) or electronic check. We provide an online experience that is not only convenient but also secure, ensuring your peace of mind. To learn about the new payment options, we invite you to visit our website at www.sienviro.com or contact our Humble office at 281-324-9803.

Si Environmental’s Office Location:

Humble Office
7702 FM 1960 East, Ste #100 | Humble, TX 77346
Phone Number: 281-324-9803

Please do not hesitate to contact Customer Care by phone or email customercare@sienviro.com with any questions and/or concerns. We are excited and look forward to serving you!

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